Trials | Download, install | Photoshop Elements 12 | Premiere Elements 12 · Troubleshoot installation problems | Photoshop Elements 12, Premiere. Try using a different browser to download the installer file. Right-click the Download button and open the link in a new tab to download the.
 
 

Troubleshoot Photoshop Elements, Premiere Elements installation on macOS.Premiere Elements 12 doesn’t run on Win10 – Adobe Support Community –

 
Install Stoppdd Elements. Create a user account that has the same permissions as the account продолжить you use when the problem occurs. Let us know what you find out from Adobe.

 

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Important: Running a system restore erases all contents on the hard disk. For more information on running Software Restore, see its documentation or visit the Apple support page and search for “System Restore.

Legal Notices Online Privacy Policy. Go to Photoshop Elements User Guide. Installation issues. System errors can manifest themselves in many different ways, including but not limited to the following: An error such as “The application has unexpectedly quit.

The system and other applications have not been affected. Before you begin. Temporarily disable firewalls, antivirus software, and third-party security software. Disabling them speeds up the installation process. Make sure that no OS update or application update is running in background. Make sure that you have administrator privileges for your computer.

Make sure that your computer meets the minimum requirements for the product you are trying to install. Troubleshoot serial number problems. If the installer returns the error message “Invalid Serial Number” after you enter the serial number or during startup, then do one or more of the following: Delete the serial number from the Serial Number text box. Then reenter it exactly as it appears on the back of the application CD case, in the registration email, or on the registration website.

Reenter the serial number using different numeric keys. For example, use the numeric keys above the alpha characters instead of the numeric keys on the keypad. Make sure that you typed the number zero 0 correctly, not as the letter O. Delete previously installed application files. To remove previous product installation attempts:. When prompted, enter your administrative password.

Follow the onscreen instructions, then click Uninstall. After the removal is complete, restart your computer and install the product. Install product from the desktop. Copy the installation folder from the disk to the desktop. Open the installation folder on the desktop. Double-click the Setup file, and follow the onscreen instructions. Install current macOS updates.

Intermediate troubleshooting. Install your product with the Login Items disabled for the user account. Install your product from within a new user account. To create a user account:. From the Apple menu, choose System Preferences. Click Accounts. Click the lock icon if it’s closed, and log in. Click the plus sign. Create a user account. Make sure to remember the new password and to give the account administrative privileges by selecting Allow User to Administer This Computer.

In Mac OS X Click Create Account and close the Accounts window. Choose Log Out from the Apple menu. Log in to the new user account. Repair disk permissions by running Disk Utility.

To repair your permissions using the Disk Utility:. Click the First Aid tab. Select the volume on which you want to install your product, and then click Repair Disk Permissions. Remove fonts from the Fonts folder in the Library folder before installing your product. Copy all fonts from the Fonts folder in the Library folder to a new folder on the desktop.

Restart the computer. Install your product. Move all fonts back to the Fonts folder in the Library folder after installation is complete. Deactivate all font management utilities, such as Extensis Suitcase. Start Font Book from the Applications folder. Click Computer in the Collection column. Click Disable under the Font column.

This button has a box with a checkbox in it, and is next to the button with the plus sign in it. Click Disable when asked to confirm. Retest the problem you were having with the product installer. If the problem recurs, it’s unlikely the problem is due to a damaged font. If the problem doesn’t recur, the problem font is one of the ones you disabled.

In Font Book, enable one font at a time in the collection or computer and try to reproduce problem until you find the damaged font. Click Enable under the Font column this button contains a box, without a checkmark. Check hard disks for damage. Start the computer from the system CD. On macOS Select the disks that you want to check, and then click the First Aid tab. Click Repair to check and, if necessary, repair selected disks. Scan for viruses.

Advanced troubleshooting. Run your product on a different hard drive or computer. Install to a different hard disk that is designated as the startup disk. To specify the startup disk:. Choose System Preferences from the Apple menu. Select Startup Disk from the System selections. After you download the installer, you can follow the procedure in Installing Adobe Premiere Elements to install the application.

Try the latest Premiere Elements Explore Elements product suite. Legal Notices Online Privacy Policy. Download Adobe Premiere Elements , Search. Go to Premiere Elements User Guide. Last updated on Also Applies to Premiere Elements. Download installers of Adobe Premiere Elements , Read before you download.

You can use the installer files to install Premiere Elements on your computer and then use it as full or trial version. You need your Adobe Premiere Elements serial number to complete the installation. Need help finding your serial number? Sign in to My Adobe to find serial numbers for registered products.

Or, see Find the serial number of your Elements product. If you don’t have the serial number, you can install the product and try it for a limited trial duration.

Make sure that your system meets the requirements for Premiere Elements products. Having trouble? Get help from our community experts.

 
 

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The troubleshooting sections begin with solutions for the most common problems and progress to solutions for less common problems hardware conflicts, for example. Work through the solutions in the order presented to eliminate possible sources of the problem. Record the tasks you perform and the results of each task, including errors or problematic behavior. Adobe Technical Support can use this information to better assist you, if you find it necessary to call. If none of the suggested solutions resolve the problem, the Advanced troubleshooting section provides tips and references for further troubleshooting.

If a dialog box with the message “configuring installation” or “Checking System Profile Work through these tasks to resolve issues that occur during installation. Retry the installation after each step to see whether the problem has been resolved.

Use the ReadMe file for information on minimum system requirements. The ReadMe folder is part of the installation files. If you are installing the latest version of the product, check the system requirements for Photoshop Elements and Premiere Elements.

The Memory value indicates the amount of installed RAM. If you installed the trial version and purchased a serial number for it, you are required to activate the software. If you are experiencing any problems with activation, see Troubleshoot activation problems Mac OS X kb If the installer returns the error message “Invalid Serial Number” after you enter the serial number or during startup, then do one or more of the following:.

Gently wipe the bottom of the disc from the center outward with a soft, lint-free cloth. If it can’t, examine the disc caddy or loading tray for dirt and clean it with a lint-free cloth. Files that are installed during a failed installation take up hard disk space and can cause problems the next time you run the installer. If an attempt to install fails, remove the program, then try to reinstall.

If you attempt to reinstall without first removing previously installed files, then it’s possible that the installer can’t overwrite the existing files. Also, it’s possible that the hard disk doesn’t have enough free space to install the application. If reinstalling still does not work, manually remove the product. Some system components–for example, device drivers and virus protection utilities–can conflict with the installer and result in an incomplete or failed installation.

To prevent these conflicts, install the product from the desktop. If you still face problem, restart your computer and then retry the installation to check if the problem is resolved. Updates to the macOS operating system can improve its performance and compatibility with applications. For assistance installing updates, contact Apple technical support. Important: Before you install a system update, check the system requirements for your product to ensure compatibility.

Also check any third-party software or hardware you use with your product. If the update isn’t listed, then contact Adobe or the manufacturer of your third-party software or hardware. If the tasks in the previous section don’t solve the problem, then try the following intermediate troubleshooting tasks. To disable nonessential extensions located in the user accounts Login Items folder, hold Shift while you restart the computer.

Holding Shift disables any applications that are in the Login Items folder. Occasionally, a user account can become corrupted and prevent the installer from accessing or creating the necessary files and folders. Create an account, log in to the new account, and then try installing the product. If you log in to an account with administrator privileges but are still unable to install or run the product, then your disk permissions could be damaged.

Note: If you use an earlier version of macOS than After you’re done testing, perform the following steps to return Fontbook back to its original state:. A damaged hard disk can cause installation errors. Check hard disks using a disk utility, such as Apple Disk Utility.

Disclaimer: Adobe doesn’t support third-party disk utilities but provides the following instructions as a courtesy. For support, contact the developer of the disk utility. Use current anti-virus software to check the system for viruses. Make sure that you have the latest virus definitions for the anti-virus software you use. Although virus infections are rare, they can cause unexpected system behavior, including installation errors.

Running virus-detection software regularly for example, daily prevents viruses from damaging software on the system. For instructions on running or obtaining the latest updates to the virus-detection software, see its documentation.

If the tasks in the previous sections don’t resolve the problem, then you could be able to resolve the problem by reformatting your hard disk. If the problem persists, contact the program vendor. There may be a scripting error.

Please check write-access to the directory. Before you begin. To benefit most from this document, follow these suggestions: Perform the tasks in order. Follow the order of troubleshooting tasks as indicated in this document. Try to install after each task. Once you complete a task, try to install again to see if your issue has been resolved. If not, move on to the next troubleshooting step.

Track your results. Keep notes of the tasks you perform and the results of each, including errors and other problems. Adobe Technical Support uses this information to better assist you if you call. Restart after each installation attempt or error.

Always restart the computer after an installation fails or an error occurs to refresh its memory. Continuing to work without restarting the computer can compound the problem. Beginning troubleshooting. Make sure your system meets minimum requirements.

Delete previously installed application files. To delete files from a previous installation attempt, do the following:. If the Confirm Folder Delete dialog box appears, click Yes.

Empty the Recycle Bin and restart your computer. If your disk appears to be damaged, contact the vendor for a replacement. Install current Windows service packs and other updates. Intermediate troubleshooting. To reinstall in a simplified mode, do the following:. In the System Configuration dialog box, click Restart.

Install as an administrator. Right-click the Setup or Setup. On the Compatibility tab, select Run this program as an administrator. Click OK. Install to a folder at the root level of the hard drive. Install in a new user account. Update the video card driver. To change the color depth and resolution used for Photoshop Elements and Adobe Premiere Elements, see Change color depth and resolution for Windows 8 or Windows 7 and Vista. Photoshop Elements and Premiere Elements require a screen resolution of at least x To disable graphics hardware acceleration, see Disable graphics hardware acceleration in Microsoft Windows support.

Depending on your video card, this feature may not be available in Windows 7, 8, and Verify that device drivers are compatible with Windows.

Disable Windows Aero. I got same results I also own an older version of Photoshop Elements and was wanting to try latest version of it as well. I attempted to download trial version and experienced the exact same problem and tried the same remedies as described above with same results To determine if other free trial downloads had same problem, I attempted to download a free trial of Premiere Pro.

I followed the prompts, and immediately, the file popped up on my screen ready to download.